ELITE SUPPORT

Velocity Truck Centres is the largest DTNA certified Elite Support Dealer group in Western Canada.

Elite Support is a comprehensive network of dealers that are trained and certified to provide the highest level of knowledge, professionalism and service in the trucking industry. It’s built around the idea that professional drivers work hard, and their service network should too.

All our Canadian dealerships are either fully certified or working towards certification. Because our locations follow Elite Support criteria, you can trust that our technicians and staff will provide you with the highest level of support no matter where you take your vehicle.

An elite network of Daimler Truck North America
dealers who deliver a superior experience,
in a consistent manner at a good value,
as validated by the customer.

ELEMENTS OF ELITE SUPPORT Locations:

Dedicated Continuous Improvement Coordinator leading the dealership in improvement projects
Engaged Change Management Team working together to improve the customer experience
Annual criteria review and recertification audit conducted by external company
Tracking of throughput with focus on continuous improvement efforts to improve customer uptime
Express Repair process to make quick repairs a priority
Heavily invested in technician factory and supplier training
Fully certified technicians
Access to parts inventory across 17 locations in Canada with added support of DTNA parts distribution centres