Last modified: August 2, 2024

Introduction

Velocity Truck Centres and its affiliates (“Company”, “we”, “us”, or “our”) respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the way we collect, use, and disclose your personal information in connection with your access to and use of the website https://www.velocitytruckcentres.ca/, any affiliated websites, and any websites linked to this Privacy Policy (collectively, our “Website”), as well as certain communications and services in connection with your access to and use of the Website (collectively, the “Services”). We will only collect, use, and disclose your personal information in accordance with this Privacy Policy unless otherwise required by applicable law.

This policy applies to information we collect:

On this Website.
In email, text, and other electronic messages between you and this Website.
When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

It does not apply to information collected by:

Us offline or through any other means; or
Any third-party, including through any application or content (including advertising) that may link to or be accessible from or through the Website.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, you can choose not to use our Website. By accessing or using this Website, you agree to this privacy policy. This policy may change from time to time. Your continued use of this Website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. You may withdraw your consent to our collection, use, or disclosure of your personal information at any time. If you withdraw your consent, then we may not be able to provide you with certain products, services, or communications that we offer.

The Website may contain links to other third-party websites. We are not responsible for the privacy practices or the content of these third-party websites. You will need to check the policy statement of these third-party websites to understand their policies. When you access a linked site, you may be disclosing personal information to such third parties.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under the age of 16 may provide any personal information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any personal information on this Website or provide any personal information about yourself to us, including your name, address, telephone number, or email address. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any personal information from or about a child under 16, please contact us at compliance@vvgtruck.com.

What Personal Information Do We Collect?

We collect and maintain different types of personal information from and about users of our Website, including, but not limited to:

personal contact and identification information, such as your name, mailing address, email address, IP address, and phone number;
personal information related to your employment, résumé, cover letter, portfolio, and work history, including any personal information that you include in employment applications or inquiries that you submit to us or on our Website;
personal information that you provide to us in connection with any payment that you make to us, excluding credit card, debit card, and payment information, which is collected by our third-party payment processor; and
personal information that you include in any feedback or communication that you provide to us.

We may also collect information related to your visit to our Website, including the device used to access our Website, the operating system on your device, your device settings, application IDs, the type and version of your browser, crash data, other unique device identifiers, the website you came from to access our Website, the page of our Website you entered and exited at, any page within our Website that is viewed by your IP address, and what country you are located in. We use this information to monitor our Website’s performance (such as number of visits, average time spent, page views, etc.) and for our business purposes (such as working to continually upgrade our Website).

How Do We Collect Personal Information?

As a general rule, we collect personal information directly from you when you provide it to us. For example, we collect your personal information when you complete forms or applications on our Website, or otherwise communicate with us.

In other circumstances where personal information that we collect about you is held by a third party, we will obtain your permission before we collect this information from the third-party. Such permission may be given directly by you or be implied by your actions.

Why Do We Collect Personal Information, and How Do We Use Personal Information?

We collect personal information to provide you with the Services available on and through our Website and which enables us to manage, maintain, and develop our operations. For example, we collect personal information:

To present our Website and its contents to you.
To be able to comply with your requests and communicate with you (e.g., if you prefer to be contacted at a business or residential telephone number and advise us of your preference, we will use this information to contact you at that number).
To provide you with information, products, or services that you request from us.
To fulfill any orders placed through the Website (including arranging for shipping and providing you with invoices and/or order confirmations). If you provide credit card or other authorized payment method information to us, you authorize us, or a credit card processor or a third-party payment processor, to receive appropriate billing information and to charge such credit card for the amount of the invoice.
To screen orders for potential risk or fraud.
If you inquire about employment opportunities with us, to assess suitability and potentially create, maintain, and administer an employment relationship with you.
When in line with the preferences you have shared with us, to provide you with information or advertising relating to our products or services.
To fulfill any other purpose for which you provide the personal information.
To protect us against error, fraud, theft, and damage to our Website, Services, assets, or other properties.
To carry out our obligations and enforce our rights.
To conduct analysis and evaluations to understand usage and trends to improve our Website, Services, communications, and operations.
To enable us to comply with applicable laws or regulatory processes.
To notify you about changes to our Website or Services.
In any other way we may describe when you provide the personal information.
For any other purpose with your consent.

By consenting to the collection, use, and disclosure of your personal information through our Platform, you allow us to fulfill the purposes for which we collect your personal information. When we collect your personal information for research, statistical, and development purposes, we ensure that any information used for our analysis and reports will be de-identified and aggregated in a manner that will not identify you. This de-identified information may be disclosed to third parties.

Information We Collect Through Automatic Data Collection Technologies

As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

Details of your visits to our Website, including traffic data, location data, logs, other communication data, and the resources that you access and use on the Website.
Information about your computer and internet connection, including your IP address, operating system, and browser type.

The information we collect automatically does not include personal information. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

Estimate our audience size and usage patterns.
Speed up your searches.

The technologies we may use for this automatic data collection may include:

Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting, you may be unable to access certain parts of our Website. Unless you have adjusted your browser setting to refuse cookies, our system may issue cookies when you direct your browser to our Website.
Log files. Log files track actions occurring on the Website, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
Web Beacons. Pages of our Website may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

We use the Google Analytics to help us run our website and business. We are not liable for how it collects and stores data.

Marketing and Transactional Communications

We will collect your express consent prior to sending you any marketing communications, unless an exception to obtaining your opt-in consent applies under Canada’s Anti-Spam Legislation (CASL). You will have the opportunity to opt out of receiving marketing communications at any time. For clarity, by using and accessing our Website, you agree to receive transactional communications about your account and activities on or in connection with the Website.

When and To Whom Do We Disclose Your Personal Information?

We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

We may disclose personal information that we collect or you provide as described in this privacy policy:

To our subsidiaries and affiliates.
To contractors, service providers, and other third parties we use to support our business, and who require such information to assist us with managing our relationship with you.
To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
For any other purpose disclosed by us when you provide the information.
With your consent.

We may also disclose your personal information:

To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
To enforce or apply our Terms of Use and other agreements with you.
If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of Company, our customers, or others.

Since we may share your personal information with third parties, as described in this Privacy Policy, your personal information may be collected, used, processed, stored, or disclosed outside of your jurisdiction of residence, including in Canada and the United States. As such, your personal information may potentially be accessible to law enforcement and national security authorities of another jurisdiction where local laws provide for a different level of protection for personal information. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security agencies in those other jurisdictions may be entitled to access your personal information.

If you would like further information about our policies and practices regarding the third parties (including our service providers) with whom we disclose your personal information and how these third parties collect, use, disclose, and store personal information, please contact our Compliance Officer using the contact details below.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

Tracking Technologies and Advertising. You can set your browser settings to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of our Website may then be inaccessible or not function properly.

Behavioral Advertising

As described above, we may use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of certain targeted advertising services by following these instructions:
FACEBOOK - https://www.facebook.com/settings/?tab=ads
GOOGLE - https://www.google.com/settings/ads/anonymous
BING - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

How Long Do We Retain Your Personal Information?

We do not keep your personal information forever. We keep your personal information for as long as is reasonably necessary for us to complete our dealings with you or as may be required by law, whichever is longer.

Accessing and Correcting Your Information

It is important that the personal information we hold about you is accurate and current. You have the right to request access to and to correct the personal information that we hold about you.

If you want to review, verify, correct, or withdraw consent to the collection, use, and disclosure of your personal information, you may send an email to our Compliance Officer at compliance@vvgtruck.com to request access to, correct, or delete any personal information that you have provided to us. We may not accommodate a request to change information if we believe the change would violate any law or legal requirement or cause the information to be incorrect.

We may request specific information from you to: (i) help us confirm your identity and your right to access our Website and Services; (ii) provide you with the personal information that we hold about you; and (iii) make your requested changes to your personal information. Applicable law may allow or require us to refuse to provide you with access to some or all of the personal information that we hold about you or which we may have destroyed, erased, or made anonymous in accordance with our record retention obligations and practices. If we cannot provide you with access to your personal information, we will inform you of the reasons, subject to any legal or regulatory restrictions. If you are concerned about our response or would like to correct the information provided, you may contact our Compliance Officer at compliance@vvgtruck.com.

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.
Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Changes to Our Privacy Policy

It is our policy to post any changes we make to our Privacy Policy on this page. The date the Privacy Policy was last revised is identified at the top of the page. You are responsible for ensuring that you periodically visit our Website and this Privacy Policy to check for any changes.

Contact Information

If you have any questions about this Privacy Policy or concerns about how we manage your personal information, please contact our Compliance Officer in writing or by email. We will endeavour to answer your questions and advise you of any steps taken to address the issues raised by you. If you are dissatisfied with our response, you may be entitled to make a written submission to the Privacy Commissioner in your jurisdiction. We have appointed a Compliance Officer to oversee compliance with this Privacy Policy. The contact information for our Compliance Officer is as follows:

By email to: compliance@vvgtruck.com

or by mail to: 2429 S. Peck Rd., Whittier, CA 90601